Contact Details

Rainwater Harvesting Ltd

Rainwater Harvesting Ltd
Unit A Harrier Park,
Southgate Way

Peterborough
Cambridgeshire
PE2 6YQ

0800 074 7234
+44(0)1733 405 111

info@rainwaterharvesting.co.uk


Privacy Policy and Cookies


Privacy Summary
At rainwaterharvesting.co.uk we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

What the data will be used for?
Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes. We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We WILL NOT make our mailing list available to other companies. 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

Cookies and Privacy in detail

How we use your information
This privacy notice tells you what to expect when Rainwater Harvesting Ltd collects personal information. It applies to information we collect about:

  • visitors to our websites
  • complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
  • people who use our services, eg who subscribe to our newsletter or request a publication from us
  • people who notify under the Data Protection Act
  • job applicants and our current and former employees

Visitors to our websites
When someone visits www.rainwaterharvesting.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Rainwater Harvesting Ltd

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
RWH site cookie acceptance RWHCookiesAccepted This cookie is used to record if a user has accepted the use of cookies on the RWH website  
Online notification form cookie ASP.NET_SessionId This cookie is essential for the online notification form – the form that data controllers can use to notify with Rainwater Harvesting Ltd – to operate. It is set only for those people using the form. This cookie is deleted when you close your browser.
 
Visit the Microsoft website
Content Management System cookie rwh62#sc_wede This cookie is set by our content management system on a small number of browsers, upon arrival to Rainwater Harvesting Ltd site. It is not used by Rainwater Harvesting Ltd for any purpose. This cookie is deleted when a user closes their browser. The supplier of our content management system (the software we use to update our website) is working to remove this cookie from their product.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Search engine
The search engine on our website (if used) is designed to be as powerful and easy to use as the popular search engine Google. The search is made possible by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content on our site. All search requests are handled by the appliance and the information is not passed on to any third party, including Google.

People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
When we take enforcement action against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. Usually we do not, identify any complainants unless the details have already been made public.

People who use Rainwater Harvesting Ltd Services
RWH offers various services to the public. For example, we send out publications and distribute an electronic newsletter. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

People who ‘notify’ under the Data Protection Act 1998
Many businesses are required by law to ‘notify’ certain specified information to the Information Commissioner. This may contain personal information, for example where the business is a sole trader. Rainwater Harvesting Ltd compiles this information into a register which it is required by law to make publicly available. Rainwater Harvesting Ltd puts technical measures in place to prevent the bulk down-load of the electronic version of the register. However, as the register is publicly available, Rainwater Harvesting Ltd cannot give any guarantees as to how the information contained on the register will be used by those accessing it.
When businesses fill in their notification forms, they are asked to provide the contact details of a relevant member of staff. Rainwater Harvesting Ltd will use this for its own purposes, for example where we have a query about a notification, but will not put it on the public register.
When we request information as part of the notification process, we make it clear where the provision of information is required by law and where it is voluntary.

Job applicants, current and former Rainwater Harvesting Ltd employees
When individuals apply to work at Rainwater Harvesting Ltd, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Rainwater Harvesting Ltd, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Rainwater Harvesting Ltd has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries
Rainwater Harvesting Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Rainwater Harvesting Ltd’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information
Rainwater Harvesting Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;

  • tell you why we are holding it;

  • tell you who it could be disclosed to;

  • and let you have a copy of the information in an intelligible form.

To make a request to Rainwater Harvesting Ltd for any personal information we may hold you need to put the request in writing addressing it to our Information Office, or writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Office department.

Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. Further information is available in our Information Charter about the factors we shall consider when deciding whether information should be disclosed.

You can also get further information on:

  • agreements we have with other organisations for sharing information;

  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;

  • our instructions to staff on how to collect, use and delete personal data;

  • and how we check that the information we hold is accurate and up to date.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. Please read Rainwater Harvesting Ltd's reciprocal linking policy for more information.

Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 14 June 2012.

How to contact us
Requests for information about our privacy policy can be emailed to info@rainwaterharvesting.co.uk or by writing to:
Information Office
Rainwater Harvesting Ltd
Unit A Southgate Way
Orton Southgate
Peterborough
PE2 6YQ

Hope you enjoyed all that!